Quick Fact

1. Where are your products made? Where do you sell them? Are they organic?

Our products are made at our small company in Samut Prakan on the outskirts of Bangkok. We make weekly lots of capsules and powders depending on the current demand of our products. We sell our products locally at tourist locations, on our website, and on Ebay and Amazon. Prices are slightly lower on our website that on Ebay or Amazon.

Almost all of our products are organic. We work with local farmers in Thailand that grow organically. They use natural fertilizers and no chemical pesticides on their crops such as turmeric, garlic, and ginger. Luckily, these tough crops need very little pesticides to begin with.

2. Do you accept returns?

Yes we do. If you are not satisfied with your product you may return the product
for a full refund when mailed by a national postal service within 14 days of receipt of the product. The original shipping fees (if any) and return mailing cost is not refundable or credited. Refund or credit will be granted only upon receipt of the returned product to the appropriate address specified by Botaniceutics.com. Orders for special order items are not refundable or credited under this policy.

3. How much is shipping? How is my order shipped? How long does it take?

Our basic airmail shipping is free. However, this does not include tracking number. A tracking number is one dollar extra and this option is available in the website checkout process. We also have first class registered airmail shipping with a tracking number for a reasonable price. We ship in bubble-wrapped nondescript brown en
velopes for the free shipping and boxes and bubble wrap for the first-class shipping. Shipping is reliable and generally takes 14-21 days to a North American address. Please see our Shipping page for more information.

4. How can I pay?

Currently we accept Paypal which is the safest, most well-known, and easiest way to order. With Paypal you can pay with the usual Paypal method or easily use your credit card instead. However we hope to have some other payment gateways in the future.

5. It is safe to use my credit card?

Absolutely. Because we don't process your payment, we never touch or see your personal payment information. All of this happens on Paypal's secure site. Once you checkout with your order, the website takes you directly to Paypal's PCI Compliant Sec
ured Socket Layer website where you will make your transaction. Once you finish your Paypal transaction, Paypal notifies us of your transaction and we process your order for shipping.

6. How long does it take to process my order after I order?

After placing your order and your Paypal payment clears, it takes two business days for your shipment to be processed. Occasionally we may have questions or item stock issue and this may slightly delay an order, but this is not common.